FAQ

I've not received my order confirmation e-mail.
You will be sent an order confirmation usually instantly to the email address provided to us during checkout. However sometimes this email may be in your &q...
Thu, 4 Jan, 2018 at 3:51 PM
I checked out as a guest. How do i check on the status of my order?
You may click HERE to check on your guest order status. All information requested on that page was sent to you in your confirmation email. If you did not get...
Thu, 4 Jan, 2018 at 3:52 PM
I've not receive shipping details or a tracking number for my order.
Usually we 3 business days to process and ship an order. However this may sometime take up to 7 business days due to stock shortage. If there is any delay i...
Thu, 4 Jan, 2018 at 3:52 PM
I've received my tracking number but its not trackable.
Our postal service does tend to update its tracking system slower than usual. However worry not as your parcel is in transit and will be trackable in a few ...
Thu, 4 Jan, 2018 at 3:53 PM
My tracking information states dispatched & has stopped updating.
Usually once your order states its been dispatched to your country, it will take no longer than 12 business days for your order to arrive at your doorstep. ...
Thu, 4 Jan, 2018 at 3:53 PM